Grace Health & Wellness Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information provided to us through our website, patient forms, phone calls, text messages, online scheduling tools, and other clinic communication methods.
1. Information We Collect
Grace Health & Wellness Clinic may collect personal information from patients and prospective patients, including:
– Name
– Date of birth
– Address
– Phone number
– Email address
– Insurance information
– Appointment information
– Billing and payment-related information
– Health information provided through patient forms, messages, visits, or other clinic communications
– SMS/text messaging consent preferences
2. How We Use Personal Information
We may use personal information to:
– Schedule and manage appointments
– Communicate with patients about appointments, forms, billing notices, estimates, and clinic updates
– Provide health care services
– Coordinate referrals, labs, prescriptions, and follow-up care
– Respond to patient questions and requests
– Process payments and billing
– Maintain patient records
– Comply with legal, regulatory, insurance, and health care requirements
3. SMS/Text Messaging
Grace Health & Wellness Clinic may use SMS/text messaging to communicate with patients who have provided consent or who initiate communication with the clinic by text.
SMS messages may include appointment reminders, scheduling updates, patient form reminders, billing or account-related notices, self-pay estimate notices, care-related follow-up, clinic information, and responses to patient questions.
Message frequency may vary. Message and data rates may apply. Patients may opt out of SMS messages at any time by replying STOP. Patients may reply HELP for assistance or contact Grace Health & Wellness Clinic at 346-444-3653.
SMS consent is optional and is not required to receive medical care.
4. How Personal Information Is Shared
Grace Health & Wellness Clinic does not sell patient personal information.
We may share personal information only as needed for clinic operations, health care services, payment processing, insurance-related purposes, legal or regulatory compliance, or with service providers that help us operate our clinic systems. Examples may include electronic health record systems, scheduling systems, billing systems, payment processors, laboratory partners, referral partners, and secure communication vendors.
We do not share mobile opt-in information or SMS/text messaging consent with third parties or affiliates for marketing or promotional purposes.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
5. Protection of Information
Grace Health & Wellness Clinic uses reasonable administrative, technical, and physical safeguards to protect personal information. While we work to protect your information, no communication method or electronic system can be guaranteed to be completely secure.
6. Patient Communication Disclaimer
SMS/text messaging may not be appropriate for urgent or emergency medical needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
7. Your Choices
Patients may request to update their contact information or communication preferences by contacting the clinic.
Patients may opt out of SMS/text messaging at any time by replying STOP to a text message from the clinic.
8. Contact Us
Grace Health & Wellness Clinic
1601 Main St, STE 404
Richmond, TX 77469
Phone: 346-444-3653
Website: https://www.gracehwc.com/